Help

What happens after you pay, in order.

Did my payment go through?

Yes, if you saw the "Payment confirmed" screen. We also email you a receipt as soon as the charge clears, and the order is listed under My account → Order history.

Why does my statement say CREEM.IO* STORE?

Because Creem processes SparkVoid payments as the Merchant of Record, so the charge appears under its name. It is your SparkVoid purchase; if you do not recognize it, write to us before disputing it with your bank.

Where is my gift?

Under "My gifts". It appears there the moment you pay, with its live status; you do not need to refresh the page.

Do you need anything else from me?

No. Once you pay we have everything: your answers and your photos. From there the work is ours.

How long does it take?

Usually about 10 minutes, and always within 48 hours. While it is being made you will see a progress bar and an estimate under "My gifts".

How will I know it is ready?

You get an email with the gift link. If you entered the recipient email at checkout, they get their own message with the link and, if you chose PIN, the code.

I paid but it says "confirming". Should I pay again?

No. That state means your bank has not confirmed the charge yet, which can take a few minutes. Paying again creates a second charge. We email you as soon as it clears.

My gift says "Failed". What now?

Nothing on your side: we already retried it several times before marking it, and from there a person reviews it. Email us or message us on WhatsApp and we will fix it or refund you.

Can I get a refund?

Yes, if the gift fails or an error on our side keeps you from using it. Write to us within 14 days of delivery with the evidence: we review it, try to fix it and, if we cannot, refund you. Because every gift is made to order, there are no refunds for personal taste. Read the refund policy

How long can I watch my gift?

For 90 days from payment; after that it is deleted automatically. The exact date shows on the gift card as expiry approaches, so download the video and the song before it expires.